SKU: FTV-0002
£44.99
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ORDER PROCESSING:
Please allow 1 business days to process your order. Expect an email within 2 business days to let you know your order is on the way!. If the orders are placed during weekends we aim to process them by next working day and will be shipped accordingly.
FLAT RATE SHIPPING:
Orders are generally shipped for FREE within 2 - 4 business days of processing order using Royal Mail [ standard is 2 – 4 business days]. Flat rate shipping fee of 2.99 GBP is applicable for express deliveries selected during checkout, where orders are usually shipped within 1 – 3 business days of processing order. We do not ship outside of United Kingdom at this time.
SHIPPING RATES AND ESTIMATES:
Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
REFUNDS,, RETURNS AND EXCHANGES:
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount for the approved returns.
In the event that your order arrives damaged in any way, please email or request a return us as soon as possible at info@mobile365.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please refer to our Return and refund policy here https://mobile365.co.uk/pages/returns
If you have any further questions, please don't hesitate to contact us at info@mobile365.co.uk.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mobile365.co.uk. Please note that returns will need to be sent to the following address: mobile365 LTD, Office 19, 321-323 High Road, Icon Offices, Romford, RM6 6AX, United Kingdom
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mobile365.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mobile365.co.uk.
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